Frequently Asked Questions (FAQ)

This FAQ contains information that is specially compiled for orders of bespoke cakes, desserts and dessert tables, which require lead time to prepare and stricter temperature conditions to store.
**** Placing an Order ****

A minimum 5 days notice is required for most cases.

Complicated, special, or bulk orders may require longer time of preparation. Some festival dates or holiday seasons can be very popular that you may only secure a slot about 3~4 weeks in advance.

Whether an order can be taken on that date is subject to the slot availability. Although we will try our very best to sync up the information, the available slots displayed in this website may not reflect our actual availability.

For orders placed for advance future date of more than 1 months, a deposit of 70% equivalent of the product cost is required. The balance is to be paid 1 week prior.

For all other orders, the collection/delivery slot will be confirmed only if full payment is received.

Please refer to A3 for

Most of the preparation work will commence prior to the actual day. Therefore, any change or cancellation request will be assessed on a case-by-case basis, depending on the status of preparation before it be accepted by us.

If a change or cancellation request is accepted, no refunds will be issued for any excess payment. The excess amount, however, after deducting the cost of preparation work completed to date, can be used as credit for future purchases.

No credit will be issued for a change or cancellation request made within the last three days prior to the actual day.

Please note that $10 administrative fee will be charged for the accepted cancellation or change request to ensure proper processing and communication administratively.

If you find that the product received is not as expected, please share your concerns and photos with our post-sale support on WhatsApp at (+65) 8899 5358 within 30 minutes of collection or delivery. We will assess the damage before offering a rectification suggestion or compensation. We cannot entertain requests made more than 30 minutes after receipt due to potential unforeseen factors beyond our control.

Unfortunately, we do not provide refunds or exchanges for cakes, desserts, pastries, and other consumable products for minor discrepency.

Perishable goods (including flowers, plants, inflated balloons, etc.), sale items, and gift cards are also non-refundable.

A standard celebration package will be provided together for each of your Art Cakes and Custom-made Cakes ordered at free of charge during the promotion period, including

  • 1x celebration candle (design is random and subject to availability)
  • 1x disposable cake knife (*not included for pinata cakes)
  • 5x disposable plates and sporks (*10x for bigger size cakes)

For other gourmet/standard cakes, we will be happy to include one candle and one knife for free on request. Cake toppers can be purchased separately for gourmet/standard cakes.

For cupcakes and other desserts, suitable culinary will be adjusted to fit for the group.

Other accessories, balloons and additional candles & utensils can be purchased separately with your order.

Warning: You're advised to exercise extreme caution and distance when lighting the candles.

**** About the Cakes ****

Unfortunately, our kitchen is not yet Halal certified. However, we have been using Halal-friendly ingredients in our products.

If you are ordering a cake or cupcakes for consumption in school, please clarify with the school on whether a certificate is required upfront to avoid potential order changes/cancellation.

We strongly recommend our signature fruit flavour for your first order with us, that is fresh cream frosted chiffon cake with fresh cut mango and strawberry as fillings (one layer each).

Yet you may also request other flavours from below (additional charge applies for some flavours).

* Additional $10       ^ Additional $20      ^^ Additional $30
We have adjusted our chocolate cake price due to global shortage of chocolate. We seek for your kind understanding) 

Flavour Cake Sponge Layer Fillings
Signature Fruits Hokkaido Chiffon Fresh Dairy Cream with Fresh Cut Strawberry and Mango
Blueberry Hokkaido Chiffon Blueberry Cream with Fresh Blueberry

Oreo
<Relatively Sweeter>

Hokkaido Chiffon Oreo Cream and Crunch
Taroˆ Hokkaido Chiffon Taro Paste
Chocolateˆˆ Chocolate Chocolate Ganache with Raspberry Jam
Matcha Matcha Chiffon Uji Matcha Cream
Earl Grey Earl Grey Chiffon Earl Grey Jelly
Rainbowˆ Rainbow Butter Cream
Buttercake Buttercake Butter Cream
Rockmelonˆ
<Seasonal>
Chiffon Fresh Dairy Cream with Rockmelon Cubes
Lychee Roseˆ
<Seasonal>
Chiffon Fresh Cream with Rose and Fresh Lychee

For other gourmet/standard cakes, please refer to the product page for the choice of flavours.

Depending on the party size, you should choose an appropriate size of cake based on our size chart below (for full height cakes only; lesser servings expected for shorter cakes and custom shaped cakes),

If you have a party size that is more than 30 pax, please plan carefully to decide whether it is absolutely necessary for everyone to have one slice. Our recommendation is always to go for 70% of your total party size if it's more than 30.

1 Size of measurement is based on the diameter of a cake.

2 Weight information is indicative based on standard height of Art Cakes with Signature Fruit flavours (with fruit cubes inside). The weight of a cake can vary drastically with the chosen flavours due to the different cake base and fillings within.

3 Please note the above information is collected based on our standard height (about 4in or 10cm in height) Art Cakes to our best knowledge. You may always have more servings or less by slicing the cake smaller or larger.

For other gourmet/standard cakes, 20% lesser servings should be expected for those shorter cakes with single layer filling.

Round Cake1 Weight2 (w/ Fruits) Serving Group3 (Recommended)
2in abt 300g 1~2 pax
4in abt 600g 3~4 pax
5in abt 1kg up to 6 pax
6in abt 1.3kg up to 10 pax
7in abt 1.8kg up to 15 pax
8in abt 2.2kg up to 20 pax
10in abt 4kg up to 30 pax
  • Size of measurement is based on the side of a cake.
  • Rectangular shaped cake appears smaller than expected visually.
Rectangular Cake Serving Group (Recommended)
based on 2"x2" per serving
6in x 9in up to 15 pax
8in x 12in up to 25 pax
10in x 15in up to 40 pax
12in x 18in up to 60 pax
16in x 24in up to 120 pax

Yes and No.

All cakes will be of similar theme, colouring, concept, and look & feel as illustrated in the picture. But yet, every handcrafted cake is unique for it's hand made. We will try our best to present the cake as illustrated in pictures but it will also carry our own design elements and patterns, especially when the requested size and height are different from the original illustration.

If you're seriously concerned about every single detail of difference between the actual cake and the reference picture, you're advised to give it a more careful consideration before planning an custom-made cake.

Yes, and ALWAYS (unless otherwise specified). Clear some space in fridge for your elegant cake.

Fresh dairy whipping cream (Millac UHT Blue) is used in most of C Patisserie products. They deserve for a cool place to stay, so please keep them chilled from the moment of receipt and discard unconsumed after 48 hours (in general).

Please look out for the following time limit for keeping them at different temperatures:

Cake Flavours Place/Temperature To Discard After
All flavours including buttercake Under the Sun NEVER
All flavours (Art Cakes & desserts) including:
  • Signature Fruit
  • Blueberry
  • Oreo
  • Earl Grey
  • Matcha
  • Other fresh cream based cakes
Room Temp (18˜24°C) Up to 20mins
Cold Room (16˜18°C) Up to 40mins
Chiller (0˜4°C) up to 48 hours
Freezer (< -10°C) up to 40mins
Chocolate Cake Room Temp (18˜24°C) Up to 1 hour
Cold Room (16˜18°C) Up to 2 hours
Fridge (Below 4°C) up to 48 hours
Butter Cake & Rainbow Cake Room Temp (18˜25°C) Up to 2 hour
Cold Room (16˜18°C) Up to 4 hours
Fridge (Below 4°C) up to 60 hours
Gourmet fruit cake series (except for Coco Caca Cake) Cold Room (16°C) Up to 15 mins
Fridge (0˜4°C) Up to 24 hour
Burnt Cheesecake Cold Room (<20°C) Up to 1 hour
Fridge (<4°C) Up to 2 days

To achieve the necessary artisanal effect as illustrated by the design, food grade colouring will be used for cake coating (the exterior coating buttercream).

We do not recommend to consume those coloured buttercream to avoid possible stain on your teeth, hands and clothes even though it is safe to do so.

In our fresh cream cakes, we do not use any gelatin to stablise our cream. Hence they require stricter cold storage conditions.

If your party group can take eggs and dairy products, our cakes are friendly to your party group.

However, gelatins may be used in achieving certain artisanal decorative effect/designs. It may be a good idea to check with our customer service crew to confirm if a particular design may contain gelatin to decorate the cakes.

NEVER smash a cake for fun unless you have informed us the cake is intended for smash purpose. If a baby-smash cake or a fun-smash cake is required, please highlight your request to our friendly customer service crew and we will deliver a cake as needed.

Otherwise, Warning on Supporting Structure (possible sharp objects within): Some complicated designer cakes including its figurines and decorations may contain supporting structures within. These supporting parts can be sharp and SHALL BE REMOVED before the cake can be consumed.

Hand-made edible fingurines and decors used on Elite C Cakes are made from modelling chocolate or fondant. However, consuming edible decors is NOT RECOMMENDED.

You may choose to add money-pulling feature to almost any design (minimum size is 6in) at a service charge of $30 for first 12pcs notes. Additional $1 for each note thereafter.

Please indicate the combination of denomination you want to include for pulling in the product page.

Service charge and money for pulling can be paid via paynow to our service account separatley only after your order is confirmed.

**** Delivery or Self Collection *****

Yes, we provide doorstep delivery service island wide. * Working hours restriction applies. 

Just choose local delivery option when you place your order. If you change your mind from self-collection to delivery nearer to your actual date, the delivery address and contact must be confirmed at least two days in advance (admin fee applies).

Thermal-bag delivery service will be charged from $15~$30 depending the destinations. Surplus charge will be applied for delivery to Sentosa, Tuas, and Jurong Island; on popular dates; and also early or late hours.

For Shopping Malls, Office Buildings, Hotels, Airports, Private Clubhouse, Amusement Parks and any other destination that parking charges may incur, our delivery partner will not be able to deliver your order to the doorstep. We appreciate your understanding to collect your order at nearest drop-off point or concierge area.

Our cakes cannot be just left unattended because it can easily melt within minutes at high temperature in Singapore.

Should our delivery partner have failed to deliver the cake to your hand in the stipulated timeframe, for the reason that no one is present to receive the cake, please be advised that there will be an $50 re-delivery charge imposed for the 2nd delivery attempt in a selected timeslot at the sole discretional decision by C Patisserie.

Alternatively, you may arrange your own logistic service to pickup for you after our first delivery attempt fails and when cake is returned to the kitchen.

Yes, you or your collection service partner may collect the order at Level 1, 129 Desker Road (S'209644) (the first shop on the right side behind Swee Choon Dim Sum Restaurant).* Working hours restriction applies.

Please select CAR as the transportation vehicle and indicate 'Fresh cream cake delivery, please drive with care and coolest aircon.' in the remarks. Strictly no other vehicle. Pickup service by motorbike/lorry will be rejected by our shop to best protect your interest and food safety.

Delivery service and self collection are from 11am~6pm on our business days. Additional charges apply for orders needed before 11am or after 6pm.

We usually reserve 3-hour window for delivery and delay can be expected due to traffic and weather conditions. Delivery at a specific timing cannot be guaranteed but we always try.

Hand made cakes take time and effort to design, create and decorate. Hence, collection timing is estimated and sometimes delay is expected if there is an overrun from prior orders in busy days.

If you're coming to collect instead of delivery, you're strongly advised to call the shop 30 minutes in advance to confirm whether the order is ready to avoid any disappointment or unexpected waiting time.

Phototaking is not a promised service.

Kitchen can be super busy in a packed day. Picture is usually taken for an order upon ready but sharing of the picture to customer may be challenging.

Sometimes pictures may be taken and shared at later timing. Please note that pictures shared are for reference only and the cake is final with the actual product delivered/collected.

If you have any unsatisfaction or dispute over the cake design, please feel free to contact our post-sale service at (+65) 8899 5358 within 30 minutes upon receipt to provide your feedback. We are sorry for being unable to assess the root cause of design mismatch or damage after 30 minutes due to many factors beyond our control.